Below are answers to the questions we hear most often from customers shopping at Zunomaki. If your question isn't covered here, reach out to our team and we'll help you find the right answer.
Finding the Right Look
What types of clothing does Zunomaki carry?
Zunomaki specializes in occasion and elevated everyday wear. Our main categories include Evening Gowns, Two-Piece Sets, Resort Wear, and Outerwear Coats. You can also browse curated sub-collections such as Sequin Sparkle, Lace Details, Wide Leg Pants, and Kaftan Styles to narrow down by silhouette or embellishment.
How do I browse or search for a specific style?
Start from the main navigation collections (Evening Gowns, Two Piece, Resort Wear, Outerwear Coats, New Arrivals, or Best Sellers). Each collection page lets you filter and sort by color, size, and price. If you already know the style name, use the site search bar to go directly to the product page.
What colors are available for a particular dress or set?
Color options vary by product. Each item page shows every available color as a selectable swatch. If a color you want isn't listed, it may be sold out for that style — check back or contact us for availability.
Sizing & Fit
What sizes does Zunomaki offer?
Most of our garments are available in sizes S through 3XL. Exact size runs can differ by style, so always confirm the options shown on the individual product page before adding to your cart.
How do I choose the right size?
Our evening gowns and structured sets generally fit true to size with a slim, body-contouring cut. If you fall between sizes or prefer a slightly looser fit around the hips, we recommend sizing up. Each product page includes a size chart with bust, waist, and hip measurements in inches. Manual measurements may vary by approximately 0.4–1.2 inches.
Are the gowns stretchy or do they have structure?
It depends on the individual style. Some gowns use a soft stretch mesh overlay for a form-fitting drape, while others are constructed from structured woven fabric or satin with a tailored silhouette. The Fabric & Fit section on each product page describes the specific construction and recommended fit for that item.
Orders & Delivery
How long does it take to process and ship my order?
Orders are typically processed within 1–3 business days. After dispatch, estimated transit time is 7–12 business days. These are estimates, not guarantees — actual delivery may vary by destination and carrier.
Which regions do you ship to?
Zunomaki currently ships to North America, Europe, and Australia. Shipping costs and available delivery options are calculated at checkout based on your destination.
Can I change or cancel my order after placing it?
If you need to update your order, contact us as soon as possible at forster@zunomaki.shop with your order number and the change you'd like to make. Because processing begins quickly, we cannot guarantee modifications once an order is in fulfillment, but we'll do our best to accommodate your request.
My package hasn't arrived — what should I do?
If your estimated delivery window has passed, email us at forster@zunomaki.shop with your order number and shipping address. We'll investigate the status with the carrier and follow up with you.
After Your Purchase
What if my item arrives damaged or I received the wrong product?
Contact us at forster@zunomaki.shop within a reasonable time after delivery. Include your order number, a brief description of the issue, and photos of the item or packaging if possible. Our team will review your case and advise on next steps.
How do I care for my garment?
Care instructions are specific to each item's fabric and construction. Please refer to the care label sewn into your garment and any care notes on the product page. For delicate embellished or beaded pieces, handle with care and consider professional cleaning.
What is your return or exchange policy?
For details on eligibility, timeframes, and how to initiate a return or exchange, please contact our team at forster@zunomaki.shop with your order number. We'll confirm the applicable terms for your purchase.
Need More Help?
Our team is happy to assist with sizing questions, order status, or anything else. Email forster@zunomaki.shop and include your order number (if applicable), the email used at checkout, and a clear description of your question. Please avoid sending sensitive payment details via email.