This Privacy Policy explains how Zunomaki, operated by ROCKLEAZE DEVELOPMENTS LIMITED, collects, uses, and protects personal information when you visit our online store at zunomaki.shop or place an order through it. We are registered in England at 5 Honington Close, Warwick, CV35 7SW, United Kingdom, and we serve customers across North America, Europe, and Australia.
Information We Collect
What you provide directly. When you create an account, place an order, contact our support team, or subscribe to marketing communications, we collect information such as your name, email address, phone number, billing address, shipping address, and order details. We also receive any information you share when communicating with us about a product, return, or service request.
What is collected automatically. When you browse our store, our system may record your IP address, device type, browser type, referring pages, products viewed, search queries, and interactions with the shopping cart and checkout flow. This information helps us operate the store, detect fraud, and understand how customers use the site.
Payment information. Orders are processed through Shopify's payment infrastructure. We do not receive or store your full card number, security code, or complete payment account credentials. Payment details are handled directly by our payment service providers under their own security standards.
How We Use Your Information
We process your personal information for the following purposes:
- Fulfilling orders, arranging delivery, and managing returns or refunds
- Providing customer support and responding to your inquiries
- Maintaining the security of your account and detecting fraudulent activity
- Operating and improving our store and shopping experience
- Complying with legal, tax, and accounting obligations
- Sending marketing communications, but only where you have opted in and you can withdraw that consent at any time
Processing necessary to complete a purchase or protect against fraud is carried out on the basis of contractual necessity and legitimate business interests. Marketing and analytics activities rely on your consent where required by applicable law.
Disclosure and Service Providers
We share personal information only to the extent needed to operate our business. This includes:
- Shopify, which hosts our store and processes transactions. Shopify handles personal data in accordance with its own policies, which you can review at the Shopify Consumer Privacy Policy.
- Payment processors, which handle transaction authorisation and settlement.
- Shipping and delivery partners, who receive your name, address, and contact details to complete delivery.
- Customer support and communication tools, which help us respond to your requests.
We may also disclose information if required by law, to protect our legal rights, or in connection with a merger, acquisition, or sale of business assets. We do not sell personal information to third parties for their own independent marketing purposes.
Cookies and Tracking Technologies
Our store uses cookies and similar technologies to keep the site running securely, remember your preferences, understand how visitors interact with pages, and — where you have consented — support marketing activities.
Cookies generally fall into these categories:
- Essential: Required for core functions such as maintaining your session, processing checkout, and security verification. These cannot be disabled without affecting store functionality.
- Preference: Remember choices like language or display settings.
- Analytics: Help us understand traffic patterns and site performance.
- Marketing: Used to deliver relevant advertisements, only where enabled and consented to.
You can manage non-essential cookies through the cookie banner or privacy preference centre on our store, or through your browser settings. Note that disabling essential cookies may prevent you from adding items to your cart, logging in, or completing a purchase.
For general information about how Shopify uses cookies, see the Shopify Cookie Policy. That page describes Shopify's platform-level cookie practices and does not replace our own disclosure of technologies installed on this store.
Data Retention and Security
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, comply with legal and tax obligations, resolve disputes, and maintain accurate business records. Order and transaction records are kept for the periods required by applicable law in our operating jurisdictions.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction, and we require our service providers to handle data securely. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute protection.
Your Rights and Choices
Depending on your location and the laws that apply to you, you may have the right to request access to your personal information, ask for corrections or deletion, object to or restrict certain processing, withdraw consent for marketing, or receive a copy of your data in a portable format.
To exercise any of these rights, email us at forster@zunomaki.shop. We may need to verify your identity before fulfilling a request. You can also unsubscribe from marketing emails at any time by using the link included in each message.
International Data Processing
Because Zunomaki is based in the United Kingdom and serves customers in North America, Europe, and Australia, your personal information may be transferred to and processed in countries other than your own. Our service providers, including Shopify, operate in multiple jurisdictions and process data under their own applicable safeguards.
Children's Information
Our store is not intended to collect personal information from children. If you believe a child has provided us with personal information, please contact us at forster@zunomaki.shop so we can address the matter.
Changes to This Policy
We may update this Privacy Policy as our business, technology, or legal requirements evolve. The current version will always be available on this page.
Contact Us
If you have questions about this policy or how we handle your personal information, you can reach us at:
Zunomaki
ROCKLEAZE DEVELOPMENTS LIMITED
5 Honington Close, Warwick, England, CV35 7SW, United Kingdom
forster@zunomaki.shop