Returns & Refunds

If something isn't right with your order—whether it arrived damaged, you received the wrong item, your parcel hasn't shown up, or you've simply changed your mind—this page explains how to get help from Zunomaki.

Getting Started with a Return or Claim

Before sending anything back, please contact our support team at forster@zunomaki.shop with your order number and a description of the issue. We will confirm the correct next steps for your situation and provide any return instructions or authorisation needed.

If You Received the Wrong Item

Let us know as soon as you notice the discrepancy. Include your order number, a photo of the item you received, and the item you originally ordered. We will arrange the appropriate remedy once we have reviewed your case.

If You Changed Your Mind

Reach out to us with your order number and the item(s) you wish to return. We will confirm whether your purchase qualifies and guide you through the process, including any conditions that must be met before we can accept the return.

If Your Package Is Lost in Transit

Our standard shipping window is 7–12 business days from dispatch. If that timeframe has passed and your tracking shows no delivery, please contact us with your order number so we can investigate with the carrier and determine the best resolution.

If Your Item Arrived Damaged

Notify us within a reasonable time after delivery. Please include your order number and clear photographs showing the damage and the packaging. We will assess the claim and advise on the outcome.

Exchanges for a Different Size, Colour, or Style

If you would like a different option from your original purchase, please contact us before shipping anything back. We will check availability and confirm whether a direct exchange is possible for your item, or advise on the best alternative.

How Refunds Are Processed

Once a return or claim is approved, refunds are handled within our standard processing time of 1–3 business days. The time it takes for funds to appear on your statement depends on your bank or payment provider.