These Terms of Service govern your use of zunomaki.shop and any purchases you make through the store. By browsing the site or placing an order, you agree to the rules set out below. Please read them before you shop.
Who We Are
Zunomaki is an online store operated by ROCKLEAZE DEVELOPMENTS LIMITED, registered in England at 5 Honington Close, Warwick, CV35 7SW. We sell to customers across North America, Europe, and Australia. Our storefront is powered by Shopify, which provides the underlying e-commerce platform; however, Zunomaki is the seller in every transaction. Shopify does not sell products on our behalf, does not process your order as a merchant, and is not a party to the contract formed when you purchase from us.
Products and Pricing
We make reasonable efforts to ensure that product titles, descriptions, images, colours, and prices displayed on the site are accurate. However, screen settings, lighting during photography, or device differences may cause slight variations in how a product appears visually. The product listing you see at checkout is what determines your purchase.
Prices are shown in the currency displayed on each product page. Any applicable taxes, duties, or shipping fees are calculated and presented before you complete payment. If we identify a clear pricing error on a product page, we will contact you before processing your order and give you the option to confirm or cancel.
Product availability depends on actual stock levels. Items may sell out or be discontinued without prior notice.
Placing an Order
When you submit an order through the checkout, you are making an offer to purchase. Your order is confirmed by an automated email acknowledging receipt. This confirmation means we have received your order details—it does not constitute acceptance of the contract. We accept your order when we dispatch the goods or send a separate dispatch notification.
We may contact you, decline, or cancel an order if the product is unavailable, if payment cannot be authorised, if there is a problem with the shipping address, or if we have reasonable grounds to suspect fraudulent activity.
Payment
You must provide valid payment and billing information when placing an order. By submitting payment details, you authorise us to process the transaction through our payment infrastructure. We do not store full card numbers or security codes on our servers.
Shipping and Delivery
Order processing and delivery are governed by our Shipping & Delivery policy. Estimated delivery times are guides, not guarantees. If a parcel is lost or damaged in transit, please contact us so we can help resolve the issue.
Returns and Refunds
Returns, refunds, and exchanges are handled according to our Returns & Refunds policy. Nothing in these Terms limits any statutory consumer rights you may have under the laws applicable to your purchase.
Your Information and Privacy
We handle your personal data in line with our Privacy Policy. We collect only the information necessary to process your order and provide customer support.
Using the Website
You agree not to use the site for any unlawful purpose, attempt to gain unauthorised access to systems or data, transmit malicious code, scrape protected content, impersonate another person, or take any action that disrupts the experience for other customers. Nothing in these rules restricts your right to leave honest reviews, make complaints, or exercise consumer protections that cannot be waived by contract.
Intellectual Property
The Zunomaki brand name, logo, original text, images, and site design are protected. You may not copy, distribute, or use them commercially without our written permission. Product listings may reference third-party brands or designs; we do not claim ownership of those elements.
Availability and Liability
We aim to keep the site accessible at all times but cannot guarantee uninterrupted service. Maintenance, technical issues, or events beyond our reasonable control may cause temporary disruptions. Where consumer law does not permit us to exclude or limit liability—for example, for death or personal injury caused by negligence, fraud, or statutory guarantees—nothing in these Terms restricts those rights.
Changes to These Terms
We may update these Terms to reflect changes in our services, policies, or legal requirements. The version published on this page is always the current one. Changes do not retroactively affect orders already placed under earlier terms.
Questions or Concerns
If anything in these Terms is unclear, or if you need help with an order, please reach out: